Shipping and Returns

SHIPPING

LOVE YOUR PRODUCTS OR RETURN IT FOR FREE.

We proudly stand behind our products and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked!

​

To process a return, 

• Using your order number and shipping zip code, you will be able to start your return or exchange process.

• Completing the process will provide you with a pre-paid return label.

• If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.

• If you have any questions about the return process or would prefer to speak with a Customer Experience agent, please send us an email at hello@dechecosmetics.com.

When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.

Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us

Online Shipping Policy

​

All orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).

A COMPLIMENTARY STANDARD SHIPPING merchandise on all orders shipping in the U.S.

​

Have Questions?

Find us here at hello@dechecosmetics.com.

​

Some Common Questions & Answers

Q: Can I change or cancel my order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. We can easily update for you, and or create a new order for you, to the correct address.

​

Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to be uploaded to the tracking link. After that time period if you need assistance, please email us at hello@dechecosmetics.com.

​

Q: Need an update on my order status?
A: We are moving to a larger warehouse and during the transition, some products may take up to 10-14 business days to arrive. You will receive an email confirmation once your product leaves the warehouse. Thank you for your patience. If after 14 days you have not received an update to your email with an estimated date for delivery, please find us here at hello@dechecosmetics.com.

International Orders

Delivery outside of the continental US could require 14+ business days to process.

INTERNATIONAL SHIPPING (USPS).

All international orders are processed by USPS to deliver to your home.

*Please Note: International Shipping Rates below are inclusive of duties and taxes shown in US dollars.

​

*Please note we are not responsible for delays in delivery due to shipping or external conditions outside of our control. 
*Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.

​

Questions? Find us here at hello@dechecosmetics.com.

​

RETURNS, REFUND & EXCHANGE POLICY

​

ONLINE RETURN POLICY - LOVE YOUR PRODUCTS OR RETURN FOR FREE

We proudly stand behind our products and strive to provide an easy, stress-free customer experience. If you are unhappy with an item(s) you received, we will gladly exchange or refund items and sales tax – minus the shipping charges made within 30 days of purchase. No Questions Asked!

​

To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL .

Please contact us for questions.

​

Return/Exchange Request Damaged Item(s)

Q: An item(s) within my package arrived broken. Do you offer replacements?
A: Our CX team is ready to replace and resolve! hello@dechecosmetics.com.

​

Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may request an individual item exchange, total kit exchange, or kit refund. To submit a request for a replacement. please contact us at hello@dechecosmetics.com.

​

We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.

​